Managed IT
What is an MSP?
A “MSP” is short for managed service provider. This is a third-party provider of managed IT services, like Far Out Solutions, that can oversee, implement, and maintain some or all of an organization’s IT systems.
Why should my company hire an MSP like Far Out Solutions?
Because it’s the most cost & time effective solution available. Managing the various specialized technologies can be heavy on the wallet. While good IT personnel are rare and require high wages. By working with a managed service provider, you free up your internal team members to focus on projects that grow the business.
What should I look for in an MSP?
Your ideal managed IT service provider should do more than only selling IT services. They should actively collaborate with you, the client, on a regular basis. The right MSP will focus on optimizing your business for the present and the future, not just providing a one-time solution.
What kinds of Managed IT services does Far Out Solutions offer?
These services include Cyber Security Services, Hardware & Software Procurement, CTO Service, Cloud Services, Small Business It Support, VoIP Hosting, Cloud Migrations, Office 365 Cloud, HIPAA Compliance Consulting, and more.
What types of clients do you serve?
Our clients include businesses and organizations spanning a variety of industries in Orlando, Central Florida, and across the globe. These include property Management groups, construction firms, CPAs, legal firms, and many other small and mid-sized businesses.
Helpdesk
What is an IT Help Desk?
Yes, we have extensive experience working with Property Management firms. Our team has successfully implemented tailored solutions for various aspects of property management, including data management, security, and workflow optimization.
What are the responsibilities of an IT help desk?
Helpdesks provide technical support, troubleshooting problems, and ensuring your workstations and networks run smoothly. When issues arise, they're there to identify and resolve them, guiding clients through solutions for a seamless IT experience.
How To Know a Help Desk is right for your IT Needs?
Opting for Help Desk good business sense. It not only trims IT support costs but ensures swift issue resolution and top-notch customer service. With HDaaS, you can focus on your core operations while expert help desk teams manage the technical aspects, leading to improved productivity and user satisfaction.
How Does Helpdesk Benefit Your Business
Help Desks cut IT support expenses, deliver faster problem resolution, and elevates customer service standards which enhances operational efficiency and creates a positive impact on your bottom line.
What are the Role of Help Desks in IT Problem Resolution?
They investigate issues, provide answers, and skillfully resolve technical problems. Moreover, they ensure your workstations and LANs function seamlessly, keeping your team's workflow disruption-free.
What Are The Best Practices for Setting Up a Help Desk?
Establishing an effective help desk involves using the right processes, hiring the right support staff, and building a knowledge base, and continually improving your support practices. Tailoring your help desk to your organization's unique needs is the key to success.
SMTP and Scan to Email
What is SMTP and Scan to Email Service?
- SMTP (Simple Mail Transfer Protocol): SMTP is a protocol used to send emails from one server to another. For businesses, SMTP enables devices like copiers, printers, or scanners to send emails directly through your network.
- Scan to Email: This feature allows you to scan a document and send it as an email attachment directly from your printer or scanner. It simplifies workflows by eliminating the need to manually transfer files to a computer before emailing them.
Why Do You Need SMTP and Scan to Email?
These services are essential for modern workflows because they:
- Streamline Processes: Quickly send scanned documents directly to recipients without extra steps.
- Enhance Productivity: Saves time for your team by reducing manual steps.
- Support Compliance: Securely send documents while maintaining a digital trail, which is crucial for industries like healthcare, finance, and legal.
- Resolve Compatibility Issues: Especially with modern email providers like Microsoft 365, which require updated configurations to handle scan-to-email functions securely.
What Happens If You Don’t Have These Services?
- Functionality Issues: Your printers or copiers won’t be able to send emails, disrupting workflows.
- TLS/Encryption Problems: Many email providers, like Microsoft, now require secure configurations. Without these, scan-to-email may stop working altogether.
- Increased Manual Effort: Staff will need to scan, save, and manually email documents, consuming more time.
- Potential Downtime: Outdated or misconfigured systems can lead to unnecessary delays in your operations.
Industry Expertise
Property Management
Do you have experience working with Property Management firms?
Yes, we have extensive experience working with Property Management firms. Our team has successfully implemented tailored solutions for various aspects of property management, including data management, security, and workflow optimization.
How do you secure our confidential data?
We employ a multi-layered approach to ensure the security of your confidential data. This includes encryption protocols, access controls, regular security audits, and ongoing staff training to mitigate risks effectively.
What is your response time?
Our response time depends on the nature and severity of the issue. Typically, we strive to address critical issues promptly within 5 minutes, and non-critical issues within 10 minutes.
Do you offer 24/7 support?
Yes, we offer 24/7 support to ensure that your business operations remain uninterrupted. Our dedicated team is available round-the-clock to address any emergencies or urgent inquiries.
What is your pricing structure and what’s included with the service?
Our pricing structure is tailored to meet the specific needs of each client. It includes a combination of upfront implementation costs and ongoing service fees. The services included typically encompass managed IT and cybersecurity with additional options available based on your requirements.
Do you partner with vendors in the property management industry?
How do these partnerships benefit our company? Yes, we collaborate with reputable vendors in the property management industry to enhance the quality and scope of our services. These partnerships enable us to offer cutting-edge solutions, access specialized expertise, and stay updated on industry trends, ultimately benefiting your company with superior technology solutions.
Do you provide training for new software?
Yes, we offer comprehensive training programs for new software implementations. Our training sessions are tailored to your team's specific needs and include hands-on tutorials, documentation, and ongoing support to ensure a smooth transition and maximum utilization of the software.
How do you support remote work and mobility for property managers?
We provide robust solutions to support remote work and mobility for property managers. This includes implementing secure remote access tools, mobile device management policies, and collaboration platforms tailored to your specific requirements.
Can you offer long-term technology roadmaps that align with the goals of the firm?
Yes, we specialize in developing long-term technology roadmaps that align with your firm's goals and objectives. Our roadmap includes strategic IT planning, budget forecasting, technology upgrades, and scalability considerations to support your firm's growth and success.
Do you provide reports on our IT systems?
Yes, we provide regular reports on the performance and status of your IT systems. These reports include metrics such as system uptime, security incidents, performance benchmarks, and recommendations for optimization and improvement.
Can we review the terms of the agreement regarding termination or changes in services?
Absolutely, we welcome the opportunity to review and discuss the terms of our agreement regarding termination or changes in services. Transparency and flexibility are core values in our client relationships, and we are committed to ensuring that our agreement meets your needs and expectations.
