In today's landscape, businesses in technology-reliant sectors like construction or recruiting heavily depend on technological infrastructure to propel their activities. The slightest disruption, whether it's an internet outage or system malfunction, can bring operations to a grinding halt, resulting in significant financial losses. Consider the recent AT&T outage that left approximately 1.7 million customers, including numerous small businesses, disconnected. No internet means no communication, no transactions, and potentially crippling setbacks for your enterprise.

While downtime due to technical issues poses a significant threat, it's just one facet of the problem. From recovering lost data to combating malware and addressing minor nuisances like password resets or printer repairs, the cumulative impact of these technology-related challenges can erode productivity over time.

That's why it's imperative to have robust systems in place to swiftly address issues as they arise and, ideally, prevent them altogether.

Regrettably, many businesses find themselves paying exorbitant fees for IT support that fails to deliver when it matters most. These so-called "IT Wizards," who promise top-tier assistance at bargain prices, often fall short in practice. It's time for a change.

That's why we've compiled a checklist of essential criteria that any IT service provider should meet:

  • Does your IT service provider offer prompt responses to emergencies, answering live calls and addressing issues within 5 minutes?
  • Are they easily accessible for non-emergency inquiries, responding within an hour?
  • Do they proactively monitor, patch, and update your network's security settings regularly?
  • Can they provide evidence of comprehensive data backups across all devices?
  • Do they schedule regular meetings to review network performance and suggest improvements?
  • Do their invoices clearly outline the services provided?
  • Are they able to explain technical matters in plain language and offer ongoing cybersecurity guidance?
  • Have they provided comprehensive network documentation, or do they withhold critical information?
  • Do their technicians arrive punctually, dressed professionally, and provide a positive customer experience?

If your current IT provider falls short on any of these points, you may be paying for subpar support that compromises your business's efficiency and security.

Don't settle for less than what your business deserves. Explore alternative solutions to ensure that your technology infrastructure is robust, reliable, and aligned with your business goals.

To schedule a free 10-minute discovery call and explore how we can address your tech challenges effectively, visit or call us at +1 (888) 388-5441.